Program Manager, Customer Care Services

ICF

Remote, US
Base: $98,614.00 - $167,644.00; bonus/equity: not ...
Hybrid
Bachelor's degree in business or related field
5+ years project management experience
3+ years leadership experience managing teams
This role provides project management support across residential and commercial energy programs with a focus on delivering high-quality experiences to participants

Job Summary

  • This role provides project management support across residential and commercial energy programs with a focus on delivering high-quality experiences to participants.
  • The position involves leading a team of employees, developing their skills through training, and ensuring program goals and client expectations are met.
  • ICF offers flexible workplace arrangements, tuition reimbursement, 401k matching, and donation matching as part of its investment in employee growth and community.

Matching Summary

This role provides project management support across residential and commercial energy programs with a focus on delivering high-quality experiences to participants.

Salary

Base: $98,614.00 - $167,644.00; Bonus/Equity: Not specified; Benefits: Tuition reimbursement, 401k matching, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Bachelor's degree in Business or related field
  • 5+ years project management experience
  • 3+ years leadership experience managing teams
  • Pass background check and drug screening
  • Manage project financial forecasts and budgets

Nice-to-have

  • Experience managing client relationships
  • Knowledge of energy solutions and technologies
  • Prior project management within team environment
  • Aptitude with data manipulation and analysis
  • Solid computer skills with Microsoft applications

Key Requirements

  • Bachelor's degree required
  • 5+ years project management experience
  • 3+ years leadership experience
  • Background check and drug screening required

Work Rights

Not specified

Tailored Resume

Cover Letter