Sr. Application Support Engineer

Alkami Technology

Base: $80,000 - $100,000; bonus/equity: not specif...
Fully remote
5+ years application support experience
Advanced sql query structure skills
Jira or similar ticketing system usage
Alkami is a digital sales and service platform provider for U.S. banks and credit unions focused on anticipatory banking

Job Summary

  • Alkami is a digital sales and service platform provider for U.S. banks and credit unions focused on anticipatory banking.
  • The Senior Application Support Engineer will serve as the primary point of contact for customers during support incidents and resolve complex issues.
  • The role offers a remote-first environment with unlimited paid time off, a 401(k) match, and a culture recognized as a Best Place to Work in Fintech.

Matching Summary

Alkami is a digital sales and service platform provider for U.S. banks and credit unions focused on anticipatory banking.

Salary

Base: $80,000 - $100,000; Bonus/Equity: Not specified; Benefits: Remote-first, unlimited PTO, 401(k) match

Skills & Requirements

Must-have

  • 5+ years application support experience
  • Advanced SQL query structure skills
  • JIRA or similar ticketing system usage
  • Customer facing communication skills
  • 24/7 SEV 1 issue rotation availability

Nice-to-have

  • Subject Matter Expertise in three functional areas
  • Ability to draft complex KB articles
  • Experience testing new features cross-functionally
  • Strong self-motivation and adaptability

Key Requirements

  • 5+ years support team experience
  • Eligible to work in the US without sponsorship
  • Expertise in MS SQL database configuration

Work Rights

Must be eligible to work in the US

Tailored Resume

Cover Letter