Monitoring Team Intern (practicas Universitarias)

CSG International Sdn. Bhd.

Colombia
Fully remote
Basic troubleshooting skills
Microsoft office knowledge
Graduated within next 6 months in it
The role involves assisting with L1 technical support activities, including troubleshooting customer issues and managing the entire lifecycle of external incidents

Job Summary

  • The role involves assisting with L1 technical support activities, including troubleshooting customer issues and managing the entire lifecycle of external incidents.
  • Candidates will be responsible for documenting activities, updating escalation procedures, and ensuring compliance with SLAs and OLAs.
  • This is an internship opportunity for recent or soon-to-be graduates in IT areas to learn from the L1 team under supervision.

Matching Summary

The role involves assisting with L1 technical support activities, including troubleshooting customer issues and managing the entire lifecycle of external incidents.

Skills & Requirements

Must-have

  • Basic troubleshooting skills
  • Microsoft Office knowledge
  • Graduated within next 6 months in IT

Nice-to-have

  • Unix/Linux skills
  • SQL and Database skills
  • Good written and verbal communication

Key Requirements

  • Must graduate within next 6 months in IT area
  • Basic troubleshooting skills required
  • Good knowledge of Microsoft Office

Work Rights

Not specified

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