Customer Experience Advisor | S1 | Retail Banking | Taunton

Santander

Taunton, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Outstanding customer service skills
Effective communication with customers
Flexible approach to work
Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible

Job Summary

  • Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • You’ll be the first point of contact for customers in branch or over the phone, assisting with transactions, queries, and protecting customers against fraud and scams.
  • Employees receive a starting salary of £25,000 plus a £500 annual cash allowance, 25 days’ holiday plus bank holidays, voluntary healthcare benefits, pension contributions, and various wellbeing and family support programs.

Matching Summary

Santander is driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 25 days holiday plus bank holidays, healthcare benefits, pension contributions, death-in-service and income protection insurance

Skills & Requirements

Must-have

  • Outstanding customer service skills
  • Effective communication with customers
  • Flexible approach to work
  • Multi-skilled environment adaptability
  • Working on rota basis Monday to Saturday
  • Handling customer transactions and queries

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Effective team working skills
  • Openness to broad range of activities
  • Ability to grow and adapt to business needs
  • Problem solving and relationship building
  • Knowledge of banking products and services

Key Requirements

  • Proven customer service experience
  • Right to work in the UK

Work Rights

Right to work in the UK required

Tailored Resume

Cover Letter