Senior Regional Manager, Customer/ Partner Operations (based In Seoul)

Agoda

Seoul, South Korea
On-site
Regional customer operations leadership
Multi-site, multi-country operations
End-to-end performance ownership
Agoda connects people to destinations and experiences with great deals across millions of hotels, flights, and experiences worldwide

Job Summary

  • Agoda connects people to destinations and experiences with great deals across millions of hotels, flights, and experiences worldwide.
  • The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, translating company strategy into a cohesive regional roadmap.
  • Key responsibilities include leading multi-site, multi-country customer operations and owning regional outcomes such as service quality, efficiency, resiliency, and cost to serve.

Matching Summary

Agoda connects people to destinations and experiences with great deals across millions of hotels, flights, and experiences worldwide.

Skills & Requirements

Must-have

  • Regional customer operations leadership
  • Multi-site, multi-country operations
  • End-to-end performance ownership
  • Service quality and efficiency
  • Cross-site tradeoff balancing

Nice-to-have

  • Data and technology driven culture
  • Curiosity and innovation
  • Building resilient operating models
  • Developing strong leadership benches

Key Requirements

  • Senior Regional Manager experience
  • Customer operations management
  • Vendor management (BPO)

Work Rights

Not specified

Tailored Resume

Cover Letter