Associate Security Engineer

Ensign InfoSecurity

Selangor, Malaysia
Manage ticketing system
2nd level troubleshooting and resolution
Analyze change requests
Manage ticketing system and ensure all tickets are up to date with the latest information and updates

Job Summary

  • Manage ticketing system and ensure all tickets are up to date with the latest information and updates.
  • Handle customer calls and escalations, perform 2nd level troubleshooting and resolution, and take ownership of issues.
  • Maintain products firmware, signature and patches up to date, and coordinate with vendors/principles.

Matching Summary

Manage ticketing system and ensure all tickets are up to date with the latest information and updates.

Skills & Requirements

Must-have

  • Manage ticketing system
  • 2nd level troubleshooting and resolution
  • Analyze change requests
  • Monitor support requests
  • Maintain product firmware and patches
  • Install and commission devices
  • Diagnose hardware and software issues

Nice-to-have

  • Analytical-thinking and problem-solving
  • Work autonomously and prioritize
  • Time management and multitasking
  • Detail oriented and organized
  • Flexible and quick to adapt

Key Requirements

  • Minimum 3 years of experience
  • Strong knowledge of networking and IP concepts
  • Experience working autonomously
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter