Customer Service Representative

NXP USA INC.

Kuala Lumpur, Malaysia
On-site
Order processing and entry
Customer inquiry management
Erp system operations
NXP USA INC. is seeking a Customer Service Representative in Kuala Lumpur, Malaysia, to manage order processing and customer support tasks. The ideal candidate should possess a degree in business or a related field, along with 1-3 years of relevant experience, strong communication skills, and a customer-focused mindset

Job Summary

  • Enter and maintain customer orders accurately in the ERP system, following standard SOPs for order creation, changes, confirmations, and delivery alignment.
  • Manage daily customer inquiries regarding order status, delivery, documentation, or general requests, and work with internal teams to resolve issues.
  • Ensure adherence to global OM processes, quality requirements, and customer-specific guidelines while maintaining accurate documentation for internal controls and audits.

Matching Summary

Match Score: 85

NXP USA INC. is seeking a Customer Service Representative in Kuala Lumpur, Malaysia, to manage order processing and customer support tasks. The ideal candidate should possess a degree in business or a related field, along with 1-3 years of relevant experience, strong communication skills, and a customer-focused mindset.

Skills & Requirements

Must-have

  • Order processing and entry
  • Customer inquiry management
  • ERP system operations
  • Process and policy compliance
  • Cross-functional collaboration
  • KPI and reporting support

Nice-to-have

  • Continuous improvement feedback
  • Customer-centric mindset
  • Structured problem-solving approach

Key Requirements

  • 1-3 years of experience
  • Bachelor's degree in business, Operations, Supply Chain, or similar field
  • Basic understanding of ERP systems
  • Fluent English
  • Good Mandarin skills (added benefit)

Work Rights

Not specified

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