Manulife Financial Inc is seeking a Payment Group Manager/Assistant Manager in Tokyo, Japan, to lead a team in managing and improving payment-related operations within the insurance sector. The ideal candidate will have extensive experience in life insurance operations, team management, and a strong focus on customer experience
Job Summary
Manage the payment group team and oversee claims payment operations including cancellations, annuities, survival, maturity, and loans.
Drive administrative planning, operational improvement, and customer experience enhancement within claims payment operations.
Manage vendor contracts and foster proactive leadership, people management, and customer-centric operational design.
Matching Summary
Match Score: 85
Manulife Financial Inc is seeking a Payment Group Manager/Assistant Manager in Tokyo, Japan, to lead a team in managing and improving payment-related operations within the insurance sector. The ideal candidate will have extensive experience in life insurance operations, team management, and a strong focus on customer experience.
Skills & Requirements
Must-have
Payment group team management
Claims payment operations management
Business process improvement experience
Customer experience enhancement
Vendor contract management
Team management experience (10+ people)
Nice-to-have
Proactive leadership and organizational management
People management and member development
Customer-centric operational design
Adaptability to change and new systems
Key Requirements
Experience in claims operations at a life insurance company
Understanding of claims payment related operations
Experience in planning, operation, and business design for claims payment
Business process improvement experience
Strong communication skills for cross-departmental coordination