Senior Technical Support Engineer

Verkada

San Mateo, United States
Base: $51—$60 usd; bonus/equity: not specified; be...
On-site (5 days per week)
Full-stack troubleshooting
Network fundamentals
Customer communication
Verkada is seeking a Senior Technical Support Engineer to provide high-level technical support for their AI-powered physical security platform. The role requires a strong understanding of networking fundamentals and aims to develop candidates into future team leaders while offering comprehensive employee benefits

Job Summary

  • This high-impact role centers on owning and resolving challenging issues across the entire suite of Verkada products, acting as the team's go-to person for difficult problems, and providing crucial support.
  • You will collaborate closely with the Engineering and Product teams to identify and resolve bugs, providing essential feedback to drive product improvement.
  • Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources.

Matching Summary

Match Score: 85

Verkada is seeking a Senior Technical Support Engineer to provide high-level technical support for their AI-powered physical security platform. The role requires a strong understanding of networking fundamentals and aims to develop candidates into future team leaders while offering comprehensive employee benefits.

Salary

Base: $51—$60 USD; Bonus/Equity: Not specified; Benefits: Comprehensive wellness perks, benefits, and resources

Skills & Requirements

Must-have

  • Full-stack troubleshooting
  • Network fundamentals
  • Customer communication
  • Issue ownership and resolution
  • Collaboration with Engineering and Product

Nice-to-have

  • Interest in people management
  • Excellent customer service skills
  • Problem-solving skills
  • Attention to detail

Key Requirements

  • 2+ years of professional experience in Technical Support Engineering
  • Bachelor's or Master's degree in a related technical discipline
  • Experience with electrical devices, Linux, APIs, Python, or other coding languages

Work Rights

Not specified

Sponsorship: available

Tailored Resume

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