Claims, Consultant

AIA Australia

Hong Kong, HK
Not specified
Group medical claims experience
Group life claims expertise
Hong kong market practices knowledge
AIA Australia is seeking a Claims Consultant in Hong Kong to manage corporate solutions claims operations, ensuring efficient and customer-centric claims handling. The ideal candidate will have solid experience in Group Medical and/or Group Life claims, proven leadership abilities, and a strong customer-centric mindset

Job Summary

  • The role involves leading and managing Corporate Solutions Claims operations to ensure efficient, accurate, and compliant claims handling.
  • Candidates must provide on-the-job coaching and mentoring to enhance the claims team's effectiveness and decision quality.
  • The position requires overseeing end-to-end assessment of complex Group Medical and Group Life claims in accordance with policy terms.

Matching Summary

Match Score: 85

AIA Australia is seeking a Claims Consultant in Hong Kong to manage corporate solutions claims operations, ensuring efficient and customer-centric claims handling. The ideal candidate will have solid experience in Group Medical and/or Group Life claims, proven leadership abilities, and a strong customer-centric mindset.

Skills & Requirements

Must-have

  • Group Medical claims experience
  • Group Life claims expertise
  • Hong Kong market practices knowledge
  • Post sales servicing management
  • Team leadership and coaching
  • Regulatory compliance adherence

Nice-to-have

  • Customer centric mindset
  • Continuous improvement initiatives
  • Cross-border operations experience
  • Stakeholder management skills
  • Business process re-engineering

Key Requirements

  • Solid experience in Group Medical and/or Group Life claims
  • Proven leadership capability for high service expectations
  • Strong knowledge of regulatory requirements and audit expectations
  • Experience with Hong Kong market practices

Work Rights

Not specified

Tailored Resume

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