Chief Operations Director

Warner Bros. Discovery

Shanghai, China
Deliver exceptional customer service
Shape visitor experience strategy
Manage high-performing team
As the Operations Director, you will lead the department in delivering exceptional customer service and memorable interactions at every stage of the visitor journey

Job Summary

  • As the Operations Director, you will lead the department in delivering exceptional customer service and memorable interactions at every stage of the visitor journey.
  • You will be responsible for shaping the visitor experience strategy, managing a high-performing team, and ensuring that every stage reflects the organisation’s values and commitment to excellence.
  • Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences.

Matching Summary

As the Operations Director, you will lead the department in delivering exceptional customer service and memorable interactions at every stage of the visitor journey.

Skills & Requirements

Must-have

  • deliver exceptional customer service
  • shape visitor experience strategy
  • manage high-performing team
  • ensure safety of visitors and staff
  • drive operational efficiency
  • manage budgets and forecasts

Nice-to-have

  • thrives in fast-paced environments
  • champion diversity and inclusion
  • creative development of the Tour
  • network and promote WBSTS

Key Requirements

  • Senior Management Experience
  • Fluent in Chinese and English
  • Customer-Centric Mindset
  • Commercial Acumen
  • Creative Development
  • Team Leadership
  • Project Management
  • Health & Safety experience
  • Bachelor’s degree required
  • Experience in Sino-foreign joint ventures

Work Rights

Not specified

Tailored Resume

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