Client Support Analyst I

MRI Software

Baguio, Philippines
Hybrid
Front-line customer support
Inbound calls and tickets
System troubleshooting
Support Analyst I provides front-line support to customers using our screening software, handling inbound calls and tickets, assisting users with account access, navigation, application status questions, system troubleshooting, and basic product functionality

Job Summary

  • Support Analyst I provides front-line support to customers using our screening software, handling inbound calls and tickets, assisting users with account access, navigation, application status questions, system troubleshooting, and basic product functionality.
  • As a Support Analyst I on the MRI Software Client Support team, you will analyze complex software issues, engage with our worldwide client base, and deliver an incredible customer experience every day.
  • Benefits include career growth opportunities, competitive salary package, hybrid working arrangement, HMO coverage with free dependent, free 24/7 access to office gyms, and 20 annual leaves.

Matching Summary

Support Analyst I provides front-line support to customers using our screening software, handling inbound calls and tickets, assisting users with account access, navigation, application status questions, system troubleshooting, and basic product functionality.

Skills & Requirements

Must-have

  • Front-line customer support
  • Inbound calls and tickets
  • System troubleshooting
  • Professional communication skills
  • Customer service background

Nice-to-have

  • Creative and curious troubleshooter
  • Passion for support
  • Action-oriented and responsive
  • Strives to amaze
  • Welcomes change

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • Experience in screening, verifications, or background check industry

Work Rights

Not specified

Tailored Resume

Cover Letter