Customer Service Representative Specialist

GENUINE PARTS COMPANY

Riverside, CA, United States
Base: $29.81 - $38.74ph; bonus/equity: not specifi...
Handle non-routine customer calls
Extensive product and service knowledge
Proactively generate sales
The CSR Specialist handles non-routine customer calls requiring deviation from standard procedures and extensive product knowledge to ensure customer expectations are met

Job Summary

  • The CSR Specialist handles non-routine customer calls requiring deviation from standard procedures and extensive product knowledge to ensure customer expectations are met.
  • This role functions as an inside sales team member, proactively promoting products, negotiating prices, and ensuring error-free transactions while providing technical guidance to less experienced representatives.
  • The company offers an excellent benefits package including healthcare coverage, 401(k), tuition reimbursement, and paid time off.

Matching Summary

The CSR Specialist handles non-routine customer calls requiring deviation from standard procedures and extensive product knowledge to ensure customer expectations are met.

Salary

Base: $29.81 - $38.74/Hour; Bonus/Equity: Not specified; Benefits: Healthcare, 401(k), tuition reimbursement, vacation, sick, holiday pay

Skills & Requirements

Must-have

  • Handle non-routine customer calls
  • Extensive product and service knowledge
  • Proactively generate sales
  • Negotiate sale and purchase prices
  • Maintain customer relationships
  • Order fulfillment and expediting

Nice-to-have

  • Develop customer relationships
  • Maximize business efficiency
  • Excellent driving record preferred

Key Requirements

  • Bachelor's degree and 3 years related experience or equivalent
  • Specialty product knowledge from warehouse/inside sales
  • Reliability, organization, attention-to-detail
  • Excellent communication and multi-tasking skills
  • Strong negotiation skills

Work Rights

Not specified

Tailored Resume

Cover Letter