Vice President - Customer Service

Avangrid

Connecticut, US
Base: $200,000 - $248,800; bonus: generous perform...
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10 plus years of customer service experience
Bachelor's degree in business administration
Experience with regulatory processes and compliance
** Avangrid is seeking a Vice President of Customer Service to lead customer-facing operations in Connecticut and Massachusetts, focusing on enhancing customer satisfaction and ensuring regulatory compliance. The role requires significant leadership experience in customer service, with responsibilities including billing, collections, and strategic oversight of customer service functions. **

Job Summary

  • The Vice President provides strategic leadership for all customer-facing service functions across Connecticut and Massachusetts.
  • This role ensures exceptional customer experiences while supporting company growth, regulatory compliance, and financial performance.
  • The position offers a competitive salary range of $200,000 - $248,800 along with a 12% 401(k) match and comprehensive benefits.

Matching Summary

Match Score: 75

** Avangrid is seeking a Vice President of Customer Service to lead customer-facing operations in Connecticut and Massachusetts, focusing on enhancing customer satisfaction and ensuring regulatory compliance. The role requires significant leadership experience in customer service, with responsibilities including billing, collections, and strategic oversight of customer service functions. **

Salary

Base: $200,000 - $248,800; Bonus: Generous performance-based bonuses; Benefits: 12% 401(k) match, health/dental/vision, tuition reimbursement

Skills & Requirements

Must-have

  • 10 plus years of customer service experience
  • Bachelor's degree in Business Administration
  • Experience with regulatory processes and compliance
  • Knowledge of contact center operations
  • Budget management and vendor management skills

Nice-to-have

  • Master's Degree preferred
  • Strong public speaking abilities
  • Track record of driving continuous improvement
  • Experience with storm response operations
  • Collaborative approach across residential and commercial

Key Requirements

  • Bachelor's degree required
  • 10+ years leadership experience
  • Knowledge of rates and regulations
  • US work authorization required

Work Rights

Not specified

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