Bupa is seeking a Tactical Planning Analyst for a hybrid role based in Salford or Staines, focused on optimizing operational performance and stakeholder management within their contact center. The ideal candidate will possess extensive experience in contact center planning, strong analytical skills, and excellent communication abilities
Job Summary
This high-profile role involves owning the tactical plan for the live week, including forecasting and scheduling to meet customer demand.
The successful candidate will act as the conscience of the business, leading daily meetings and guiding frontline teams during incident responses.
Bupa offers a comprehensive benefits package including health insurance, an enhanced pension plan, and a global wellbeing programme.
Matching Summary
Match Score: 85
Bupa is seeking a Tactical Planning Analyst for a hybrid role based in Salford or Staines, focused on optimizing operational performance and stakeholder management within their contact center. The ideal candidate will possess extensive experience in contact center planning, strong analytical skills, and excellent communication abilities.
Salary
Base: £33,600 DOE; Bonus: Annual performance-based bonus; Benefits: 25 days holiday, health insurance, pension