Customer Success Manager

Trustmark

Lake Forest, Illinois, USA
Base: $81,274.30 - $117,396.33 py; bonus/equity: e...
Customer relationship management
Service level agreement tracking
Issue escalation and resolution
Trustmark’s mission is to improve wellbeing for everyone through a culture of diversity, inclusion, and mutual respect

Job Summary

  • Trustmark’s mission is to improve wellbeing for everyone through a culture of diversity, inclusion, and mutual respect.
  • The role serves as the dedicated single point of contact for top producer accounts, ensuring proactive management and high customer satisfaction.
  • The company offers a comprehensive benefits package including health insurance, 401(k), wellness programs, and employee assistance.

Matching Summary

Trustmark’s mission is to improve wellbeing for everyone through a culture of diversity, inclusion, and mutual respect.

Salary

Base: $81,274.30 - $117,396.33 per year; Bonus/Equity: Eligible for bonus; Benefits: Health/dental/vision, life insurance, 401(k), wellness programs

Skills & Requirements

Must-have

  • Customer relationship management
  • Service level agreement tracking
  • Issue escalation and resolution
  • Proficient in MS Office and Outlook
  • Travel up to 20% required
  • Collaborating with cross-functional teams

Nice-to-have

  • Knowledge of voluntary administration
  • Project leadership experience
  • Contact center management skills
  • Strong presentation skills
  • Diversity and inclusion culture

Key Requirements

  • Bachelor’s degree or 5+ years insurance experience
  • Ability to travel up to 20%, including weekends
  • Proven interpersonal effectiveness
  • Experience collaborating with C-Level executives
  • Strong organizational and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter