Investigate credit card fraud dispute cases and prepare quality investigation reports with closure recommendations
Job Summary
Investigate credit card fraud dispute cases and prepare quality investigation reports with closure recommendations.
Handle escalated complaints from various stakeholders including regulatory bodies and senior management, liaising with vendors, merchants, and law enforcement for resolution.
Ensure timely resolution of customer complaints within predefined TAT and manage regulatory and audit-related activities.
Matching Summary
Investigate credit card fraud dispute cases and prepare quality investigation reports with closure recommendations.