Scheduling Coordinator/ Analyst Customer Service And Compliance

Aristocrat Technologies Australia Pty Ltd

Lansing, MI, United States
Base: $49,245 - $91,455; bonus/equity: not specifi...
On-site
Build and manage rotas for multiple teams
Ensure adequate staffing coverage
Coordinate leave requests and training
Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones

Job Summary

  • Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones.
  • Coordinate with team leads and managers to accommodate leave requests, training schedules, and peak demand periods.
  • Generate weekly and monthly reports on scheduling performance and critical metrics.

Matching Summary

Build, manage, and maintain rotas for Customer Support and Compliance teams across multiple locations and time zones.

Salary

Base: $49,245 - $91,455; Bonus/Equity: Not specified; Benefits: Health, dental, vision insurance, paid time off, 401(k) plan with employer matching

Skills & Requirements

Must-have

  • Build and manage rotas for multiple teams
  • Ensure adequate staffing coverage
  • Coordinate leave requests and training
  • Monitor and adjust schedules for efficiency
  • Communicate rota changes promptly
  • Generate scheduling performance reports

Nice-to-have

  • Experience in online gaming industry
  • Familiarity with regulated markets
  • Experience with B2B operations
  • Knowledge of new scheduling platforms

Key Requirements

  • At least 2 years of experience coordinating rotas
  • Experience in multi-location, multi-brand, and multi-time zone scheduling
  • Experience with rota management tools
  • Strong organizational and time-management skills
  • Excellent communication and collaborator management skills
  • Capacity to thrive in a quick-moving workplace

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter