Czech-speaking Customer Relations Centre Agent

Ford Europe

Budapest, Hungary
**
Czech language proficiency
Customer inquiry management
Documenting customer interactions
** Ford Europe is seeking a Czech-speaking Customer Relations Centre Agent for their Budapest office. The role involves providing customer support and assistance related to Ford vehicles while maintaining high service standards across multiple markets. **

Job Summary

  • The CRC team in Budapest serves Ford customers by providing assistance in aftersales-related cases in 5 markets.
  • The Agent is responsible for addressing and resolving customer inquiries, analyzing the context of each situation, and striving to satisfy customers promptly.
  • Ford offers a supportive, collaborative, and dynamic team environment with benefits including a cafeteria, annual bonus, and car purchase discounts.

Matching Summary

Match Score: 75

** Ford Europe is seeking a Czech-speaking Customer Relations Centre Agent for their Budapest office. The role involves providing customer support and assistance related to Ford vehicles while maintaining high service standards across multiple markets. **

Skills & Requirements

Must-have

  • Czech language proficiency
  • Customer inquiry management
  • Documenting customer interactions
  • MS Office365 proficiency
  • Ford processes adherence

Nice-to-have

  • Empathy
  • Negotiation and persuasion skills
  • Conflict resolution
  • Automotive industry knowledge

Key Requirements

  • Native or very advanced Czech
  • Proficiency in English
  • Bachelor’s Degree or equivalent experience
  • Consumer protection legislation knowledge
  • Automotive warranty systems knowledge

Work Rights

Not specified

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