Base: $85,000.00 py; bonus/equity: not specified; ...
On-site
Analyze guest and colleague feedback
Champion operational training
Service improvement initiatives
This individual needs to act as a role model for our brands mission, service culture and values
Job Summary
This individual needs to act as a role model for our brands mission, service culture and values.
The Director, Training and Operational Excellence will partner with and support all hotel leaders in meeting and/or exceeding their goals relating to Guest Centric Measurables.
Be part of a dynamic, diverse team in a stunning luxury environment where no two days are the same.
Matching Summary
This individual needs to act as a role model for our brands mission, service culture and values.
Salary
Base: $85,000.00 per annum; Bonus/Equity: Not specified; Benefits: Extensive benefits package
Skills & Requirements
Must-have
Analyze guest and colleague feedback
Champion operational training
Service Improvement Initiatives
Guest Centric Measurables
Develop and maintain quality control
Facilitate process improvement initiatives
Nice-to-have
Act as a role model for brands mission
Embrace culture and vibrancy
Create meaningful experiences
Passion for people development
Key Requirements
Minimum 5–7 years of leadership experience
Proven experience in training, service excellence, or operational leadership