Dfc It Business Systems Analyst

LITHIA Inc

Tigard, OR, US
Base: $60,000-$85,000 annually; bonus/equity: not ...
Hybrid
Ticketing system experience servicenow freshservice
Scripting skills javascript python sql
Power bi reporting and dashboard creation
The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence business operations and customer experience

Job Summary

  • The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence business operations and customer experience.
  • Candidates will utilize scripting tools like JavaScript, Python, and SQL to automate processes and create analytical dashboards in Power BI.
  • The position offers competitive pay ranging from $60,000 to $85,000 annually along with comprehensive benefits including medical, dental, vision, and a 401(k) plan.

Matching Summary

The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence business operations and customer experience.

Salary

Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Ticketing system experience ServiceNow FreshService
  • Scripting skills JavaScript Python SQL
  • Power BI reporting and dashboard creation
  • System change implementation and documentation
  • Tier 1 customer service support

Nice-to-have

  • Strong adaptability in fast-paced environment
  • Methodical task organization and deadline management
  • Continuous learning and process improvement mindset
  • Empathy and patience in customer interactions
  • Effective cross-functional team collaboration

Key Requirements

  • Bachelor's degree or equivalent experience preferred
  • High school graduate or equivalent required
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

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