Senior Customer Service Representative

Toll Group

Eastern Creek, NSW, Australia
Fully remote
5 years customer service experience
Healthcare or logistics background
Team leadership and coaching skills
The role provides frontline leadership to the Commercial Customer Service team, ensuring work is allocated effectively and service levels are monitored

Job Summary

  • The role provides frontline leadership to the Commercial Customer Service team, ensuring work is allocated effectively and service levels are monitored.
  • Toll Group supports over 20,000 customers worldwide with a forwarding network spanning 150 countries and specializes in moving healthcare products.
  • Candidates must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Matching Summary

The role provides frontline leadership to the Commercial Customer Service team, ensuring work is allocated effectively and service levels are monitored.

Skills & Requirements

Must-have

  • 5 years customer service experience
  • Healthcare or logistics background
  • Team leadership and coaching skills
  • ERP and CRM system proficiency
  • Order management oversight

Nice-to-have

  • Experience with SAP or Salesforce
  • Detail-oriented approach
  • Cross-functional issue resolution
  • Proactive communication style

Key Requirements

  • Minimum 5 years' experience in customer service
  • Must be entitled to work in Australia
  • Experience leading a customer service team

Work Rights

Must be entitled to work in Australia

Tailored Resume

Cover Letter