Senior Associate - Global Customer Care (us Shift)

Smith & Nephew

Pune, India
On-site (monday to friday, us shift: 5:30 pm to 2:30 am ist)
Complex surgery order processing
Sap, salesforce, edi experience
Customer query and escalation handling
Smith & Nephew is seeking a Senior Associate for their Global Customer Care team in Pune, India, to handle complex surgery order processing, dispute resolution, and process improvements. The ideal candidate will have 5-7 years of experience in order management or supply chain operations and will work in the US shift

Job Summary

  • Oversee timely and accurate entry, processing, and invoicing of high-volume and complex international surgery orders.
  • Lead the resolution of complex order-related issues and disputes, coordinating across Sales, Logistics, OMS, and regional Customer Service teams.
  • Collaborate with Global Process and Systems teams to identify and drive continuous improvements in order cycle time, accuracy, and user experience.

Matching Summary

Match Score: 85

Smith & Nephew is seeking a Senior Associate for their Global Customer Care team in Pune, India, to handle complex surgery order processing, dispute resolution, and process improvements. The ideal candidate will have 5-7 years of experience in order management or supply chain operations and will work in the US shift.

Skills & Requirements

Must-have

  • complex surgery order processing
  • SAP, Salesforce, EDI experience
  • customer query and escalation handling
  • cross-functional collaboration
  • US Shift (5:30 PM to 2:30 AM IST)

Nice-to-have

  • subject matter expert
  • mentorship to junior team members
  • continuous improvement mindset
  • high-pressure situation handling

Key Requirements

  • 5-7 Years of experience
  • Bachelor's Degree or equivalent experience
  • Work from office – Monday to Friday
  • Flexible working in any shift

Work Rights

Not specified

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