Ln Venues, Director Of Fan Engagement

Live Nation Entertainment

Not specified; not specified; comprehensive benefi...
8+ years audience engagement experience
Ai-enabled customer engagement tools
Social listening and sentiment analysis
This role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing strategies

Job Summary

  • This role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing strategies.
  • The position oversees AI-enabled customer engagement tools while managing escalation workflows and sensitive issues across owned venues.
  • Live Nation offers comprehensive benefits including free concert tickets, 401(k) matching, and extensive career development programs.

Matching Summary

This role serves as the voice of the fan inside the organization by translating fan sentiment into actionable marketing strategies.

Salary

Not specified; Not specified; Comprehensive benefits package including health, 401(k), and paid time off

Skills & Requirements

Must-have

  • 8+ years audience engagement experience
  • AI-enabled customer engagement tools
  • Social listening and sentiment analysis
  • Community management strategy leadership
  • UGC and creator content amplification

Nice-to-have

  • Entrepreneurial spirit and innovation
  • Fast-paced matrixed organization experience
  • Strong fan culture understanding
  • Crisis response and escalation management
  • Inclusive collaborative team culture

Key Requirements

  • 8+ years in audience engagement or digital marketing
  • Experience managing CX workflows and escalations
  • Proven ability to lead teams in matrixed organizations

Work Rights

Not specified

Tailored Resume

Cover Letter