Customer service principles in medical environment
Scheduling appointments and coordinating clinic visits
Managing patient transportation and lodging needs
This position serves as a critical liaison between patients, staff, and leadership to ensure the unique needs of special interest patients are met
Job Summary
This position serves as a critical liaison between patients, staff, and leadership to ensure the unique needs of special interest patients are met.
The role involves providing white glove service by coordinating appointments, transportation, lodging, and diagnostic testing for a specific group of patients.
Banner Health seeks driven professionals who embrace change and possess the passion to advance the way care is provided across six western states.
Matching Summary
This position serves as a critical liaison between patients, staff, and leadership to ensure the unique needs of special interest patients are met.
Skills & Requirements
Must-have
Customer service principles in medical environment
Scheduling appointments and coordinating clinic visits
Managing patient transportation and lodging needs
Independent judgment and decision making skills
Maintaining confidentiality and professional demeanor
Nice-to-have
White glove service delivery experience
Ability to influence team members tactfully
Experience with diverse patient populations
Strong problem-solving in fast-paced settings
Key Requirements
Associate's Degree in relevant field
Minimum five years related customer service experience
Excellent oral, written, and interpersonal communication skills