Deliver Product Onboarding Program and foster relationships with first year customers
Job Summary
Deliver Product Onboarding Program and foster relationships with first year customers.
Serve as primary point of contact (phone and/or email) through onboarding program.
We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Matching Summary
Deliver Product Onboarding Program and foster relationships with first year customers.
Skills & Requirements
Must-have
Customer service experience
Product adoption increase
Proactive customer contact
Resolve customer issues
Relationship building skills
Nice-to-have
Willingness to learn new skills
Peer coaching atmosphere
Constructive feedback provision
AI-enabled future readiness
Key Requirements
1-3 years customer service experience
Bachelor's degree or equivalent experience
Knowledge of Thomson Reuters Tax & Accounting software products