Customer Experience Coordinator - Rogers, Ar

Veterinary Emergency Group

Rogers, United States
Competitive compensation; 401k match; equity eligi...
On-site
2+ years customer service experience
Advanced computer program knowledge
Ability to work nights weekends holidays
The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG

Job Summary

  • The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.
  • Employees receive comprehensive benefits including QPR training, free therapy, clinical student loan repayment, and paid parental leave up to 12 weeks.
  • The company offers unlimited ER CE plus travel stipends of $2,500 or $1,000 per year depending on credentialing status.

Matching Summary

The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.

Salary

Competitive compensation; 401K match; Equity eligible after one year

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Advanced computer program knowledge
  • Ability to work nights weekends holidays
  • Comfort with noisy environments and odors
  • Strong multitasking in high stakes settings

Nice-to-have

  • Empathetic people-centric approach
  • Creative problem solving for customers
  • Humility and team collaboration
  • Curious nature seeking growth
  • Experience with practice management software

Key Requirements

  • 2+ years customer service experience
  • Availability for rotating night/weekend/holiday shifts
  • High emotional intelligence and adaptability

Work Rights

Not specified

Tailored Resume

Cover Letter