Customer Service Representative

AmeriVet

Hicksville, NY, United States
Not specified; competitive pyy mentioned; performa...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
AmeriVet is seeking a Customer Service Representative (CSR) in Hicksville, NY, to provide exceptional client service and support to pet owners and their pets. The role involves managing appointments, facilitating communication between clients and the medical team, and ensuring a welcoming environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact to deliver an exceptional client experience.
  • Employees benefit from tailored development programs, mentorship, competitive pay, and comprehensive health and wellness resources.
  • The role requires managing appointments, triaging inquiries, and maintaining accurate patient records within a supportive team environment.

Matching Summary

Match Score: 85

AmeriVet is seeking a Customer Service Representative (CSR) in Hicksville, NY, to provide exceptional client service and support to pet owners and their pets. The role involves managing appointments, facilitating communication between clients and the medical team, and ensuring a welcoming environment.

Salary

Not specified; Competitive pay mentioned; Performance bonuses available

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Demonstrate empathy with emotional clients

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Ability to work in fast-paced environment
  • Strong organizational skills for multiple tasks
  • Willingness to lift up to 40 pounds

Key Requirements

  • High school diploma or equivalent work experience required
  • Basic proficiency with scheduling software and online platforms
  • Flexibility to work Saturdays until 2pm

Work Rights

Not specified

Tailored Resume

Cover Letter