Customer Service Representative

Old Town Animal Hospital

Albuquerque, NM, United States
Competitive pyy; performance bonuses available; no...
Not specified
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Old Town Animal Hospital is seeking a Customer Service Representative (CSR) to provide exceptional client experiences by managing appointments, facilitating communication between clients and the medical team, and handling patient information. The ideal candidate should have strong communication skills, a client-focused approach, and prior customer service experience, preferably in veterinary or healthcare settings

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using technology systems.
  • The company offers competitive pay, performance bonuses, comprehensive health benefits, and tailored development programs for team growth.

Matching Summary

Match Score: 85

Old Town Animal Hospital is seeking a Customer Service Representative (CSR) to provide exceptional client experiences by managing appointments, facilitating communication between clients and the medical team, and handling patient information. The ideal candidate should have strong communication skills, a client-focused approach, and prior customer service experience, preferably in veterinary or healthcare settings.

Salary

Competitive pay; Performance bonuses available; Not specified

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and payments
  • Demonstrate empathy with emotional clients

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Strong organizational skills for busy periods
  • Ability to lift up to 40 pounds
  • Proficiency with practice management software

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills required
  • Basic proficiency with scheduling software required

Work Rights

Not specified

Tailored Resume

Cover Letter