Watt’s St Paul’s Customer Service Representatives II (CSR’s) are the primary point of contact and as such act as a liaison between the company, our Agents, and Customers
Job Summary
Watt’s St Paul’s Customer Service Representatives II (CSR’s) are the primary point of contact and as such act as a liaison between the company, our Agents, and Customers.
The role is onsite and is based at our manufacturing facility in St. Paul's, NC.
Competitive compensation based on your skills, qualifications and experience; Comprehensive medical and dental coverage, retirement benefits; Family building benefits, including paid maternity/paternity leave.
Matching Summary
Watt’s St Paul’s Customer Service Representatives II (CSR’s) are the primary point of contact and as such act as a liaison between the company, our Agents, and Customers.
Skills & Requirements
Must-have
high-volume call center
administer sales orders
process returns and credits
resolve customer complaints
liaison between customers and departments
manual inventory allocation
Nice-to-have
team-oriented and supportive culture
commitment to company values
adapt to changing work priorities
build professional business relationships
Key Requirements
3+ years of experience
experience in a high call volume customer service department
experience in the Plumbing & Heating industry
Computer literate and solid exposure to ERP systems