Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Primary location base pyy range: $113,800 usd - $1...
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Ai/ml or data-driven products/solutions
Talent acquisition transformation
Customer success framework
** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team in Atlanta, Georgia, to drive adoption and value realization for AI-powered Talent Acquisition workflows. The ideal candidate will have significant experience in customer-facing roles, particularly within SaaS and Talent Acquisition, coupled with expertise in AI/ML solutions. **

Job Summary

  • Serve as a strategic partner to customers, guiding them through organizational change, workflow redesign, and operating model shifts required to unlock the full value of AI in Talent Acquisition.
  • Lead proactive, planned customer engagements (e.g., onboarding, value realization, optimization, and expansion workshops) that accelerate adoption and maturity.
  • Contribute to continuous improvement of our Customer Success framework by sharing learnings, refining playbooks, and helping to standardize motions that can scale without increasing cost to serve.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team in Atlanta, Georgia, to drive adoption and value realization for AI-powered Talent Acquisition workflows. The ideal candidate will have significant experience in customer-facing roles, particularly within SaaS and Talent Acquisition, coupled with expertise in AI/ML solutions. **

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • AI/ML or data-driven products/solutions
  • Talent Acquisition transformation
  • Customer Success framework
  • strategic customer engagements
  • AI subject matter expert

Nice-to-have

  • organizational change management
  • workflow redesign
  • operating model shifts
  • customer advocacy opportunities
  • evolving, incubating environments

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products/solutions experience
  • 2+ years Talent Acquisition or Human Resources experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

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