Aussie Broadband is seeking a detail-oriented and proactive Senior Billing Officer to oversee their billing operations, ensuring accuracy and timely invoicing. The company values diversity and inclusion, fostering a supportive culture that emphasizes ethical behavior and community engagement
Job Summary
Manage end-to-end billing processes, ensuring accurate and timely invoicing, reporting, and system execution.
Act as a key contact for billing queries, disputes, and escalations, including complaints management and issue resolution.
Identify and drive process improvements to enhance efficiency and workflow effectiveness.
Matching Summary
Match Score: 85
Aussie Broadband is seeking a detail-oriented and proactive Senior Billing Officer to oversee their billing operations, ensuring accuracy and timely invoicing. The company values diversity and inclusion, fostering a supportive culture that emphasizes ethical behavior and community engagement.
Skills & Requirements
Must-have
End-to-end billing processes
Billing system and general ledger reconciliation
Handling billing queries and escalations
Customer ticket management
Process improvement identification
Cross-functional relationship building
Nice-to-have
Proactive and detail-driven approach
Advocates for Inclusion and Diversity
B Corp Certified company values
Thrives in a fast-paced environment
Key Requirements
Experience in a similar commercial or billing environment
Understanding of the telecommunications industry
Strong communication skills
Excellent organizational ability
High attention to detail
Experience managing large volumes of data
Strong Excel skills
Experience working across multiple systems
Experience handling customer disputes and conflict resolution