Lightspeed DMS is seeking a Continuous Improvement Manager to lead initiatives that enhance onboarding, customer adoption, and satisfaction within their Professional Services Department. The ideal candidate will possess experience in process improvement methodologies, particularly Lean/DMAIC, and will be responsible for managing cross-functional projects that positively impact key performance metrics
Job Summary
The Continuous Improvement Manager defines and manages timely completion of “continuous improvement” projects that increase onboarding velocity and time-to-value, customer adoption of Lightspeed software, and overall customer satisfaction.
Utilizes DMAIC (Define, Measure, Analyze, Implement, Control) methods to improve business processes and acts as a Technology Project Manager applying Agile and waterfall methodologies.
Success in this role is measured by improvements to NRR (Net Revenue Retention), customer health scores, and time-to-value metrics.
Matching Summary
Match Score: 85
Lightspeed DMS is seeking a Continuous Improvement Manager to lead initiatives that enhance onboarding, customer adoption, and satisfaction within their Professional Services Department. The ideal candidate will possess experience in process improvement methodologies, particularly Lean/DMAIC, and will be responsible for managing cross-functional projects that positively impact key performance metrics.
Skills & Requirements
Must-have
Lean/DMAIC problem solving methodology
cross-functional strategy workshops
customer adoption of Lightspeed software
increase onboarding velocity
time-to-value metrics
Net Revenue Retention (NRR)
Nice-to-have
problem solving culture
collaborative team member
dealership industry experience
Key Requirements
1-3 years process improvement experience
Lean/Six Sigma or DMAIC certification
SaaS or subscription-based software business experience
Project Management or Agile Certification preferred