Delivery Operations Gvpeg 2026

Concentrix

Quezon City, Philippines
Level 1 and level 2 technical support
24/7 environment support
Account kpi/sla/slo reporting
Provide voice and non-voice customer support, including Level 1 and Level 2 technical support in a 24/7 environment

Job Summary

  • Provide voice and non-voice customer support, including Level 1 and Level 2 technical support in a 24/7 environment.
  • Serve as the primary escalation contact for Account Leaders, managing complaint reviews, KPI monitoring, and quality performance.
  • Work with Account Leadership to identify process improvements, provide trend analysis, and participate in governance meetings.

Matching Summary

Provide voice and non-voice customer support, including Level 1 and Level 2 technical support in a 24/7 environment.

Skills & Requirements

Must-have

  • Level 1 and Level 2 technical support
  • 24/7 environment support
  • Account KPI/SLA/SLO reporting
  • Root cause analysis
  • Customer complaint resolution
  • Account-specific governance meetings

Nice-to-have

  • Excellent communication skills
  • Ability to think clearly
  • Listen attentively to customer needs
  • Demonstrate empathy
  • Strong problem solving skills

Key Requirements

  • Graduate
  • Minimum of two years of college education (Philippines)
  • No prior call center experience required (Philippines)
  • Ability to explain simple issues effectively
  • Ability to learn

Work Rights

Not specified

Tailored Resume

Cover Letter