The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service
Job Summary
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
This role involves acting as a patient advocate, exploring funding options, determining coverage details, and coordinating program services to ensure prompt and continued access to therapy.
Shoppers Drug Mart is committed to building a talented team who champion collaboration, kindness and inclusivity, offering a purchase discount program, competitive pay, and online learning.
Matching Summary
The Patient Care Specialist is the single point of contact for patients enrolled in a patient support program, responsible for ensuring program service offerings are managed and delivered effectively with the highest quality customer service.
Salary
Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Patient support program single point of contact
Reimbursement mechanisms knowledge
Financial means tests administration
Adverse Event reporting
Product Technical complaint reporting
Nice-to-have
Action oriented tactful empathetic
Collaboration kindness inclusivity champion
Customer service excellence
Healthy future for career
Key Requirements
2-3 years customer service or call centre experience
Bilingualism (French & English) preferred
Demonstrated ability to work in fast-paced team environment
Demonstrated ability to analyze and interpret information
Able to work flexible hours between 8:00AM to 8:00PM