As the head of our central Service Desk, you will be responsible for the entire IT support of GV-Trucknet, aiming to continuously professionalize the Service Desk and strengthen IT collaboration
Job Summary
As the head of our central Service Desk, you will be responsible for the entire IT support of GV-Trucknet, aiming to continuously professionalize the Service Desk and strengthen IT collaboration.
Key responsibilities include conceptualizing and developing Service Desk processes and tools, leading international teams, and ensuring continuous improvement of support processes.
The company offers an unlimited employment contract, an international team environment, opportunities for further training, short decision-making paths, and a fair, performance-oriented compensation system.
Matching Summary
As the head of our central Service Desk, you will be responsible for the entire IT support of GV-Trucknet, aiming to continuously professionalize the Service Desk and strengthen IT collaboration.
Skills & Requirements
Must-have
Service Desk process development
IT team leadership
international team management
ERP systems familiarity
strong analytical skills
agile mindset
logistics process understanding
Nice-to-have
hands-on mentality
structured working style
methodology competence
database and programming knowledge
business process understanding
Key Requirements
IT-related degree or vocational training
Several years of experience in IT Service Desk leadership
Experience leading international or distributed teams