Account Supervisor

R.R. Donnelley & Sons

Santa Monica, CA, United States
Base: $70,305 / year; bonus/equity: not specified;...
On-site
Outstanding client service
Resolve operational problems
Coordinate team workflow
Ensure team provides outstanding service to client, while building strong customer relationships

Job Summary

  • Ensure team provides outstanding service to client, while building strong customer relationships.
  • Maximize profitability through the effective utilization of labor and resources.
  • RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Matching Summary

Ensure team provides outstanding service to client, while building strong customer relationships.

Salary

Base: $70,305 / year; Bonus/Equity: Not specified; Benefits: medical, dental, vision, PTO, disability, 401(k) match, life insurance, parental leave, adoption assistance, tuition assistance, discounts

Skills & Requirements

Must-have

  • outstanding client service
  • resolve operational problems
  • coordinate team workflow
  • monitor workflow efficiency
  • manage vendor relationships
  • handle confidential documents

Nice-to-have

  • conducive to service expansions
  • positive can-do attitude
  • independent decision making
  • interact with diverse backgrounds

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3+ years customer service experience
  • 3+ years office support experience
  • Understanding of USPS regulations
  • Intermediate Microsoft Office Word and Excel skills
  • Proven customer service skills
  • Good organizational skills

Work Rights

Not specified

Tailored Resume

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