Specialist, Servicenow Platform Operations - Security & Compliance Workflows

Merck & Co., Inc.

Hyderabad, India
Hybrid
Servicenow admin support
Tier 2 and tier 3 operational support
Sdlc documentation maintenance
The role involves providing tier 2 and tier 3 operational support for ServiceNow production applications deployed for Merck

Job Summary

  • The role involves providing tier 2 and tier 3 operational support for ServiceNow production applications deployed for Merck.
  • Candidates will collaborate with cross-functional teams to manage environment activities such as cloning, data migration, and configuration updates.
  • The position requires maintaining comprehensive SDLC and technical documentation while ensuring system stability and reliability.

Matching Summary

The role involves providing tier 2 and tier 3 operational support for ServiceNow production applications deployed for Merck.

Skills & Requirements

Must-have

  • ServiceNow Admin support
  • Tier 2 and Tier 3 operational support
  • SDLC documentation maintenance
  • Environment management and cloning
  • ITIL processes knowledge

Nice-to-have

  • Agile development methodologies
  • Custom scoped applications experience
  • Global collaboration skills
  • Latest ServiceNow features awareness

Key Requirements

  • Bachelor's degree in Computer Science or IT
  • 3+ years ServiceNow support experience
  • ServiceNow Certified System Admin (CSA) certification
  • In-depth knowledge of ITIL processes

Work Rights

Not specified

Tailored Resume

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