Key responsibilities: Business Analysis & Solution Support Work with stakeholders to understand business needs and document requirements (e.g. user stories, functional specifications, acceptance criteria) Support analysis of current processes and identify opportunities for improvement Assist in developing business cases or proposals where required Participate in discussions with product teams to understand feature priorities, recommend approaches that best meet business needs Requirement and Delivery Support Support the requirements lifecycle—from gathering inputs to validating requirements with stakeholders Assist in reviewing solution options and documenting recommendations Support testing activities (e.g. preparing test cases, reviewing test outcomes, SIT/UAT) Track issues and follow up on resolution Governance & Coordination Work closely with internal teams and external vendors to support delivery activities Assist in organising discussions, workshops and requirement walkthroughs Support communication and coordination across stakeholders Maintain documentation and ensure proper record of requirements and decisions Track delivery progress and milestones Support governance processes such as reviews and sign-off processes What we are looking for: Bachelor’s degree in computer science, Information Systems or related field Understanding of end-to-end project or product delivery lifecycle Strong analytical thinking and problem-solving skills Good written and verbal communication skills Ability to organise information and work across multiple stakeholders Exposure to Agile or product-led delivery environments Familiarity with tools such as Microsoft SharePoint (e.g. SharePoint), data analytics tool (e.g. Tableau Software) Interest in digital transformation or process improvement