Royal Service Supervisor

Sofitel Brisbane Central

San Roque, Andalusia, Spain
On-site
Guest relations and royal service supervision
Vip guest communication management
Departmental systems expertise (alice, rainbow, sevenrooms, hudini)
As a Royal Service Team Leader – Departmental Trainer, you will drive service excellence and ensure a consistent luxury guest experience aligned with Fairmont brand standards

Job Summary

  • As a Royal Service Team Leader – Departmental Trainer, you will drive service excellence and ensure a consistent luxury guest experience aligned with Fairmont brand standards.
  • The role offers competitive salary and benefits, discounted hotel rooms and food and beverage rates at sister properties worldwide, and learning programs through the company’s Academies to promote growth and development.
  • You will lead onboarding and continuous training for Guest Relations and Royal Service teams, manage VIP guest communication, oversee room allocation and back-office inventory, and act as a key user and trainer of departmental systems.

Matching Summary

As a Royal Service Team Leader – Departmental Trainer, you will drive service excellence and ensure a consistent luxury guest experience aligned with Fairmont brand standards.

Skills & Requirements

Must-have

  • Guest Relations and Royal Service supervision
  • VIP guest communication management
  • Departmental systems expertise (ALICE, Rainbow, SevenRooms, Hudini)
  • Training and onboarding delivery
  • Room allocation and stock management
  • Fluency in English and Spanish

Nice-to-have

  • Strong organizational and planning skills
  • Experience in luxury hotel environments
  • Advanced office tools proficiency
  • Multilingual abilities
  • Coaching and mentoring experience

Key Requirements

  • Minimum 2 years experience in Front Office or Guest Relations
  • Education in Hospitality Management or related field preferred
  • EU citizenship or valid work permit for Spain
  • Experience in training or coaching roles
  • Fluency in English and Spanish

Work Rights

Must be EU citizen or have valid Spanish work permit

Tailored Resume

Cover Letter