Patient Representative | James Outpatient Center

The Ohio State University

Columbus, OH, US
Not specified; not specified; comprehensive employ...
Empathetic verbal communication skills
Conflict resolution and problem solving
Proactive customer service interventions
The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care

Job Summary

  • The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care.
  • The Patient Representative functions include responding to concerns through empathetic communication and utilizing conflict management skills.
  • Comprehensive benefits include retirement plans, health insurance starting day one, paid leave, and Public Service Loan Forgiveness eligibility.

Matching Summary

The position is responsible for providing family support, education, mediation, and patient information to ensure optimal quality of care.

Salary

Not specified; Not specified; Comprehensive employee benefits including retirement, health, dental, vision, and paid leave

Skills & Requirements

Must-have

  • Empathetic verbal communication skills
  • Conflict resolution and problem solving
  • Proactive customer service interventions

Nice-to-have

  • Diplomacy in family interactions
  • Program planning abilities
  • Collaboration with volunteers

Key Requirements

  • High School Graduate or Equivalent
  • 1 year full-time clinical or critical care experience
  • Available Monday through Friday 10 am to 6:30 pm

Work Rights

Not specified

Tailored Resume

Cover Letter