Account Manager - North America - Enterprise Segment
ElevenLabs
New York, United States
Ote structure: 70% base / 30% variable; variable s...
Remote
5 to 7 years b2b saas experience
Enterprise account ownership end-to-end
Technical conversation with developers
The role involves owning the full commercial relationship and customer success for a book of 25 to 50 enterprise accounts
Job Summary
The role involves owning the full commercial relationship and customer success for a book of 25 to 50 enterprise accounts.
Candidates must be able to hold technical conversations with engineering teams while navigating complex organizational dynamics between champions and economic buyers.
The compensation structure features a competitive OTE split of 70% base and 30% variable, with variable pay weighted heavily on net revenue retention.
Matching Summary
The role involves owning the full commercial relationship and customer success for a book of 25 to 50 enterprise accounts.
Salary
OTE structure: 70% base / 30% variable; Variable split: 70% NRR / 30% cross-sell; Quarterly payouts with accelerators
Skills & Requirements
Must-have
5 to 7 years B2B SaaS experience
Enterprise account ownership end-to-end
Technical conversation with developers
AI concepts API integrations and SDKs familiarity
Net revenue retention and cross-sell ownership
Nice-to-have
Experience in voice AI or conversational AI space
Selling into multiple products within a platform
High-velocity startup culture adaptability
C-suite presentation skills
Data-driven customer health monitoring
Key Requirements
5 to 7 years Account Management or Customer Success experience
Proven quantified wins at the enterprise level
Ability to navigate deals where champion and economic buyer differ
Familiarity with AI concepts, API integrations, and SDKs