Technical Delivery Support Analyst - Talent And Learning

ZeroAOG

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax understanding
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.
  • The role offers flexibility with a hybrid work model combining in-person and remote work, promoting work-life balance and professional growth.
  • Workday is committed to an accessible and inclusive hiring experience and champions equal opportunities for everyone.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions worldwide.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax understanding
  • API client experience
  • 24/7 global support shifts
  • Customer case queue management
  • Technical troubleshooting skills

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative and confident communication
  • Mentoring and coaching others
  • Flexible work schedule
  • Work-life balance and wellbeing focus
  • Knowledge Centered Service contribution
  • Resilience under tight deadlines

Key Requirements

  • 3 years SaaS enterprise software experience
  • Basic knowledge of Object Oriented Programming
  • Basic SQL syntax knowledge
  • Experience with API clients such as SoapUI or Postman
  • Ability to support or implement HCM or Talent solutions
  • Experience managing support case queues
  • Confident verbal and written communication

Work Rights

Not specified

Tailored Resume

Cover Letter