IT Supporter

SATAIR PTE. LTD.

Singapore, Singapore
It incident and service request resolution
Major incident coordination and communication
Pc environment stability and security management
The role focuses on supporting colleagues by resolving IT incidents and coordinating major incidents to ensure timely resolution

Job Summary

  • The role focuses on supporting colleagues by resolving IT incidents and coordinating major incidents to ensure timely resolution.
  • Responsibilities include managing the PC environment, ensuring software license compliance, and maintaining hardware registers.
  • Candidates must possess strong written skills to create knowledge articles and document IT operational procedures.

Matching Summary

Match Score: 85

The role focuses on supporting colleagues by resolving IT incidents and coordinating major incidents to ensure timely resolution.

Skills & Requirements

Must-have

  • IT Incident and Service Request resolution
  • Major Incident coordination and communication
  • PC environment stability and security management
  • Network troubleshooting (DHCP, DNS)
  • Printer setup and peripheral support
  • IT Asset Life Cycle Management (CMDB)
  • Knowledge Article documentation

Nice-to-have

  • Experience with Airbus Service Desks
  • Participation in regional IT activities
  • Input on improving service stability
  • Collaboration with Infrastructure & Operations teams

Key Requirements

  • Bachelor's Degree or 1+ years IT Support experience
  • ITIL Foundation certification
  • Understanding of network topics like DHCP and DNS
  • Experience with CMDB and asset life cycle management

Work Rights

Not specified

Tailored Resume

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