Application Support Specialist

Healthtech Inc

2+ years healthcare it experience
Itil-aligned service management processes
Application support and documentation management
The role requires a comprehensive understanding of application functionalities to provide advanced support for clinical and business applications

Job Summary

  • The role requires a comprehensive understanding of application functionalities to provide advanced support for clinical and business applications.
  • Candidates must manage application support requests within defined SLAs while maintaining high-level customer service standards.
  • The position involves planning and executing application upgrades to ensure systems remain patched against security vulnerabilities.

Matching Summary

The role requires a comprehensive understanding of application functionalities to provide advanced support for clinical and business applications.

Skills & Requirements

Must-have

  • 2+ years healthcare IT experience
  • ITIL-aligned service management processes
  • Application support and documentation management
  • Clinical workflow proficiency
  • System architecture documentation skills

Nice-to-have

  • Strong analytical thinking and problem-solving
  • Excellent communication and customer service
  • Ability to work independently and collaboratively
  • Project management experience
  • Vendor relationship management skills

Key Requirements

  • Bachelor's degree in IT or related field
  • 2+ years experience in healthcare IT
  • Experience with Incident, Request, and Change Management
  • Willingness to participate in on-call rotation

Work Rights

Not specified

Tailored Resume

Cover Letter