Lloyds Banking Group - Customer Support - Boston

Lloyds Banking Group

Boston, United Kingdom
Base: £19,463 increasing to £20,020 after 6 months...
12 months customer service experience
Face-to-face customer interaction
Empathy and calm under pressure
This role involves providing face-to-face support to customers in Lloyds and Halifax branches, helping them through important financial moments

Job Summary

  • This role involves providing face-to-face support to customers in Lloyds and Halifax branches, helping them through important financial moments.
  • The company offers a comprehensive benefits package including up to 15% pension contribution, private medical benefit, and 22 days of holiday.
  • Employees are expected to demonstrate empathy, integrity, and the ability to build relationships while resolving queries for vulnerable or confused customers.

Matching Summary

This role involves providing face-to-face support to customers in Lloyds and Halifax branches, helping them through important financial moments.

Salary

Base: £19,463 increasing to £20,020 after 6 months; Bonus/Equity: Annual performance-related bonus available; Benefits: Up to 15% pension, private medical, share schemes

Skills & Requirements

Must-have

  • 12 months customer service experience
  • Face-to-face customer interaction
  • Empathy and calm under pressure

Nice-to-have

  • Digital banking promotion skills
  • Fraud resolution experience
  • Team collaboration mindset

Key Requirements

  • Minimum 12 months customer service experience
  • Part-time availability including Saturdays
  • No previous financial services experience required

Work Rights

Not specified

Tailored Resume

Cover Letter