Customer Success Manager - Enterprise Solution

Appier

Taipei, Taiwan
On-site
Enterprise-level client management
Saas or fast-paced tech environment
Ecommerce industry familiarity
Appier is seeking a Customer Success Manager for its Enterprise Solution team in Taipei, Taiwan. The ideal candidate will possess a mix of business and technical skills to support and enhance client relationships while driving the adoption of Appier's enterprise products

Job Summary

  • Be a consultant to help clients expand their usage and adoption of Appier Enterprise solution products.
  • Be a trusted partner to manage relationship for all assigned clients.
  • Identify and drive upsell opportunities independently by understanding customer needs, usage patterns, and business goals — proposing the right solutions at the right time to maximize account growth.

Matching Summary

Match Score: 85

Appier is seeking a Customer Success Manager for its Enterprise Solution team in Taipei, Taiwan. The ideal candidate will possess a mix of business and technical skills to support and enhance client relationships while driving the adoption of Appier's enterprise products.

Skills & Requirements

Must-have

  • Enterprise-level client management
  • SaaS or fast-paced tech environment
  • eCommerce industry familiarity
  • on-site conversion optimization
  • social engagement
  • marketing automation
  • technical and non-technical communication

Nice-to-have

  • SaaS, MarTech, or digital consulting background
  • conversational commerce knowledge
  • digital marketing knowledge
  • CRM knowledge
  • web/app technical savvy

Key Requirements

  • 3 years experience in customer success, account management, or similar client-facing roles
  • Experience managing enterprise-level clients
  • Familiarity with the eCommerce industry

Work Rights

Not specified

Tailored Resume

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