Senior Customer Success Manager - Data & Analytics
Salesforce
Not specified (assumed to be hybrid based on industry standards).
7+ years of relevant industry experience
Deep expertise in at least one line of business
Proven track record as a trusted advisor
Salesforce is seeking a Senior Customer Success Manager specializing in Data & Analytics to help clients maximize their investment in Salesforce products. The ideal candidate will have extensive experience in customer success, consulting, and account management, with a strong understanding of data-related products
Job Summary
The Senior Customer Success Manager will serve as a trusted advisor to signature success plan customers, helping them maximize the value of Salesforce products.
This role requires deep understanding of customer needs to provide strategic guidance on governance, change management, and technology roadmaps.
Candidates must be able to translate technical concepts into business language while building long-term partnerships with IT and business executives.
Matching Summary
Match Score: 85
Salesforce is seeking a Senior Customer Success Manager specializing in Data & Analytics to help clients maximize their investment in Salesforce products. The ideal candidate will have extensive experience in customer success, consulting, and account management, with a strong understanding of data-related products.
Skills & Requirements
Must-have
7+ years of relevant industry experience
Deep expertise in at least one Line of Business
Proven track record as a trusted advisor
Ability to communicate with executive stakeholders
Strong consulting and account management skills
Nice-to-have
Experience with Salesforce Data Cloud or Tableau
Business-level English proficiency
Knowledge of Salesforce platform best practices
Proactive risk identification capabilities
Cross-functional collaboration mindset
Key Requirements
7+ years of related industry experience
Deep knowledge of at least one Line of Business (LoB)
Executive-level communication and influence skills