Director, Product Portfolio & Technical Customer Service (tcs), Apac Fine Papers

UPM-Kymmene Oyj

Shanghai, China
On-site
Manage technical customer service team
Analyze competitive landscape
Partner with customers and r&d
UPM-Kymmene Oyj is seeking a Director of Product Portfolio & Technical Customer Service for its APAC Fine Papers division, located in Shanghai or Changshu, China. The role involves strategic leadership in product excellence and technical support to enhance customer service and drive business growth in the region

Job Summary

  • This is a strategic leadership opportunity to shape the future of UPM’s Fine Papers business in Asia-Pacific.
  • You will drive both product excellence and technical customer-ensuring our sustainable offerings meet evolving market needs and delivering excellent customer service quality.
  • We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

Matching Summary

Match Score: 85

UPM-Kymmene Oyj is seeking a Director of Product Portfolio & Technical Customer Service for its APAC Fine Papers division, located in Shanghai or Changshu, China. The role involves strategic leadership in product excellence and technical support to enhance customer service and drive business growth in the region.

Skills & Requirements

Must-have

  • Manage Technical Customer Service team
  • Analyze competitive landscape
  • Partner with customers and R&D
  • Conduct customer visits and trials
  • Deliver technical training
  • Lead and develop APAC TCS team

Nice-to-have

  • Renewable alternatives to fossil-based materials
  • Sustainable offerings
  • Agile response to market dynamics
  • Inspiring purpose and impactful work

Key Requirements

  • Bachelor's or Master's degree
  • 8-10 years of paper industry experience
  • Product management and technical/quality roles
  • Fluent in English and Mandarin
  • Ready to travel across APAC

Work Rights

Not specified

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