Sr. Service Delivery Manager

RBC

Toronto, Canada
Managing strategic and transformational initiatives
Operational frameworks, processes and tools
Employee enablement technologies deployment
Manages the delivery of EUS strategic and transformational initiatives, enabling the product and service teams to meet objectives, implement changes to processes, tools, and methods that result in increased agility and cost reductions within the unit

Job Summary

  • Manages the delivery of EUS strategic and transformational initiatives, enabling the product and service teams to meet objectives, implement changes to processes, tools, and methods that result in increased agility and cost reductions within the unit.
  • Serves as the Service Delivery Lead specifically supporting End User Services products and services, with the proper skillset to facilitate and drive the successful deployment of employee enablement technologies in support of both small and large projects, and any other End User Services requests.
  • We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Matching Summary

Manages the delivery of EUS strategic and transformational initiatives, enabling the product and service teams to meet objectives, implement changes to processes, tools, and methods that result in increased agility and cost reductions within the unit.

Skills & Requirements

Must-have

  • managing strategic and transformational initiatives
  • operational frameworks, processes and tools
  • employee enablement technologies deployment
  • planning and executing projects
  • managing project scope and changes
  • timely updates on project issues

Nice-to-have

  • progressive thinking and growing
  • making a difference and lasting impact
  • dynamic, collaborative, progressive team
  • world-class training program

Key Requirements

  • Project Management Professional, PMP Designation or working towards it
  • 7+ years of strong project management experience
  • Strong background in change governance
  • Understands basic financial principles
  • Managed project or operational budgets

Work Rights

Not specified

Tailored Resume

Cover Letter